Skip to content

SHIPPING POLICY

Based in the UK we offer a fast and reliable shipping service at a reasonable price. Nearly all of our orders are sent on a tracked service, which means that virtually nothing goes missing. On those rare and unfortunate times when it does we will send out a replacement order free of charge whenever possible.

UK Shipping Rates
We like to keep things simple, so for all orders over £200 UK Wide you don’t have to pay anything!

Orders under £200 Uk Wide:

– Standard Shipping: £6.95 (up to 3 – 5 working days)

– Northern Ireland, Isle of Man, Isles of Scilly – £7.95 (up to 3 – 5 working days)

– Scottish Highlands – £7.95 (up to 3 working days)

Orders placed before 10:00am are normally shipped the same day. The time taken to deliver is from the date of dispatch. If there’s likely to be any delays we’ll let you know so you can decide if you would like to wait or not.

Deliveries are Monday-Friday

Discount Codes & Shipping Rates

Shipping options and prices are calculated after any active discount code. Applying a discount code can affect shipping options and rates.

Missed Deliveries

Royal Mail
Your local post office will hold your parcel for 2 weeks, before your order is automatically returned to us. Any parcels returned to us will be refunded minus any shipping and extra charges.

Parcelforce
Your local Parcelforce depot or post office will hold your parcel for 1 week before your order is automatically returned to us. Any parcels returned to us will be refunded minus any shipping and extra charges.

Late Shipment?
If your order has taken longer than expected to arrive, then please contact us. Normally the sooner we are made aware of a problem the easier it is to sort out.

Bank Holidays (& Christmas)
We are closed on Bank Holidays and delivery services will not run on these days so please allow an extra day for delivery.

We also close between Christmas and New Year: 22nd December to 3rd January. We are sorry for any inconvenience this may cause but we work pretty hard the rest of the year and love to spend the time with our families.

Shipping Delays
In the very unlikely event that we cannot ship your order within 24 hours (excluding weekends) we will contact you via e-mail or phone with an expected delivery date.