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Returns & Cancellations

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please inspect your items upon receipt and contact us as soon as possible if you wish to return anything.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as candles, wax melts and diffusers.

Additional non-returnable items:

– Sale Items

– Ex Display Items

– Gift cards

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds may be granted, these are handled on a per case basis and only if applicable:

– Any item not in its original condition, is damaged or missing parts for reasons not due to our error

– Any item that is returned more than 14 days after purchase

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (along with the reason).

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This is normally done the same day but please allow us up to 7 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us. If you wish to exchange it for a different item then we will handle it as a return or cancellation (if applicable), after which you can order the new item through our website.

Shipping

To return your product, you should first contact us. This will allow us to book your return into the store in order to reduce any handling delay at our end.

All items must be returned to the store in person for inspection.

Faulty Goods

Any items that are faulty we will refund.

We accept the following reasons for faulty goods:

– Satisfactory quality – items shouldn’t be faulty or damaged when you receive them.
– Fit for purpose – the items should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the us before you agreed to buy the items.
– As described – the items must match the description given to you, along with any images shown to you at the time of purchase. Please note regarding images that monitors often have colour differences so while some colours may vary from the screen this is not the same as receiving something that’s red when it should be blue.